Commonwealth Bank has been working on its customer service, and I’ve noticed a few things:

1. Their online banking rocks. I recently had to use my partners online banking (Citibank) to try and find the interest on her accounts for last financial year – not available. Infact almost all the ‘cool’ things I’m accustomed to on the CBA platform were missing. So maybe this is more about how uncool Citibank’s online offering is – that being said Money Mag has voted Commbank as online bank of the year – more than once! We all know the saying “You don’t realise how good you’ve got it until it’s gone” Read the full story